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Thursday, 22 July 2010 09:19

Verizon shows Apple how to behave

Written by Nick Farell


Offers to fix dodgy Droids
Teleco Verizon has shown rivals Apple what to do when your flagship smartphone does not work the way users want.

Instead of ignoring complaints and telling users to “get over it”, Verizon has admitted that a small number of Droid X users have problems with flickering displays on the recently released device. Instead of offering a rubber band to deal with the problem, Verzon has complained to Motorola which has fixed it.

Instead of blaming rivals, the media, and the dog for eating its homework, Verizon has offered to replace the phones. So while Apple users are praising Steve Jobs for giving them free rubber band which may, or may not fix his poor design problems, Verizon users get a new fixed phone.

In addition, Verizon did not call a big press conference inviting only only its tame hacks and spend hours justifying itself without actually doing anything. It issued a press release and got on with it. The idea of spin over actually doing something did not appear to occur to Verizon, which means that it should have top marks from users.
Last modified on Thursday, 22 July 2010 20:14
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Comments  

 
+3 #1 JWellington 2010-07-23 09:41
Keep fighting for justice Nick.
 
 
+1 #2 blandead 2010-07-23 09:51
thats why droid will overtake apple in a few years.
 
 
0 #3 Zaozo 2010-07-24 09:37
What Verizon should have done:
1) Deny the Problem. 2) Release a screen protector that fixes the problem. Charge an absurd $30 for it. 3) Tell people that it's just a phone, and to spend more time with your family. 4) Have PR Team deny all comments about it being just a phone. 5) Hold a press conference saying that everyone has a phone with a flickering screen. Demonstrate flickering screens on other phones. Say it's called "Refresh Rate" and that while the refresh rate is lower on some of your phones, they all have a flickering screen. 6) Then even though you deny the problem, give away those special expensive screen protectors that fix the problem that you say doesn't exist 7) Make people think you're generous because you're giving away a product that costs you $0.05 to make.
 

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