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Friday, 30 July 2010 11:01

Valve says sorry for banning everyone for no reason

Written by Nick Farell


Software problems
Valve has said sorry after thousands of Steam accounts for Call of Duty: Modern Warfare 2 were banned for no reason.

President of Valve Gabe Newell has written to everyone who was banned to say he is terribly sorry. "This was our mistake, and I apologize for any frustration or angst it may have caused you," he said.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. Newell said that this was caused by a combination of conditions occurring while Steam was updating the disk image of a game.

Fortunately Steam software makes it possible to to manage and reverse these erroneous bans and it has done so. Those who have been deleted have been given a copy of  Left 4 Dead 2 to play and give as a gift on Steam.

Nick Farell

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Comments  

 
+15 #1 blandead 2010-07-30 14:40
wow 2 free copies of a game and a prompt fix when a bug comes up for some people. Valve rocks. What did xbox360 do again when each time the map packs didnt work half the time when it first came out? I'm not sure myself, but I dont think anything. I'm just saying +2 for valve and steam here...2 free copies of their latest popular game, not some random 5-10$ arcade game.
 
 
+15 #2 Haberlandt 2010-07-30 15:28
This is why everyone loves valve. When there is a problem, they just admit it was their mistake.
 
 
0 #3 Fud_u 2010-07-31 10:12
Wait what? Awe, no freebie for me :(
 
 
+3 #4 GrumpyOldMan 2010-08-02 17:54
.

Gabe,

Surely your hand is sore from counting money.

Now get off your fat ass and gives us HL3.

.
 

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