Featured Articles

Intel refreshes CPU roadmap

Intel refreshes CPU roadmap

Intel has revealed an update to its CPU roadmap and some things have changed in 2015 and beyond. Let’s start with the…

More...
Hands on: Nvidia Shield Tablet with Android 5.0

Hands on: Nvidia Shield Tablet with Android 5.0

We broke the news of Nvidia's ambitious gaming tablet plans back in May and now the Shield tablet got a bit…

More...
Nokia N1 Android tablet ships in Q1 2015

Nokia N1 Android tablet ships in Q1 2015

Nokia has announced its first Android tablet and when we say Nokia, we don’t mean Microsoft. The Nokia N1 was designed…

More...
Marvell launches octa-core 64-bit PXA1936

Marvell launches octa-core 64-bit PXA1936

Marvell is better known for its storage controllers, but the company doesn’t want to give up on the smartphone and…

More...
Nvidia GTX 970 SLI tested

Nvidia GTX 970 SLI tested

Nvidia recently released two new graphics cards based on its latest Maxwell GPU architecture, with exceptional performance-per-watt. The Geforce GTX 970…

More...
Frontpage Slideshow | Copyright © 2006-2010 orks, a business unit of Nuevvo Webware Ltd.
Monday, 04 October 2010 10:51

Verizon gives $90 million back to customers

Written by Nick Farell
verizon_logo

Overcharging results in huge refund
In what might be the largest telecommunications refund, Verizon Wireless has agreed to give its users more than $90 million in refunds.

Apparently 15 million subscribers were charged for data usage or Internet access, though they weren't on data usage plans. Punters were billed for bogus data sessions between $2 and $6 each on their October and November bills.

You know that a company knows it is in deep do-do when its press release starts with the phrase “we value our customers”. Verizon Wireless Deputy General Counsel Mary Coyne said that Verizon Wireless values our customer relationships and we always want to do the right thing for our customers.

The problem was that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the Web, which should not have incurred charges.

She said it should not happen again.

blog comments powered by Disqus

 

Facebook activity

Latest Commented Articles

Recent Comments