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Thursday, 16 June 2011 11:28

Google sued by Irish hotel

Written by Nick Farell
google_logo_new

Auto-complete is defamatory
Google has been sued because of the autocomplete suggestions for an Irish hotel.

The Ballymascanlon House Hotel, Golf and Leisure Club says several potential guests, including brides planning their weddings, see the word “receivership” pop up during Google searches for the hotel’s name. As a result, claims the hotel, they have been cancelling their bookings, leaving the hotel out of pocket.

In Blighty, receivership is used by creditors in insolvency legislation in the UK; in some cases, the administration of the debtor’s business might even be turned over to the receiver. Google’s autocomplete suggestions have gotten the company into legal hot water in the past for exactly this reason. Lately it has been gently censoring the results although it is also a bit tricky.


Nick Farell

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Comments  

 
+4 #1 darkpulse 2011-06-16 15:51
Poor hotel guys. Ya google better fix the problem ASAP or they will be responsible for the loss of business of that hotel. :sad:
 
 
0 #2 Bl0bb3r 2011-06-16 18:04
Actually, Google can't be held liable for that. The Hotel registered its site, and the system automatically indexed what it got from them. All they had to do is to review the indexing and redact any issues.

That's what you get when you higher a cook or a janitor to work a computer, cheap-ass cheapskates.

Add to that the bad publicity which will add the name of the hotel besides the unholy word in a lot of articles and increase the autocomplete place in the list. Bad move... at least if you sue Google, do it quietly. A bright side to it, if anyones does search the terms they will mostly hit article negating the rumor that the holtel has financial problemsa and saying that it's a google porpblem.
 

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