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Frontpage Slideshow | Copyright © 2006-2010 orks, a business unit of Nuevvo Webware Ltd.
Monday, 27 June 2011 13:39

Android phones have less reliable hardware

Written by Nick Farell


Hardware makers are skimping
A study of 600,000 support calls has found that Android phones are more susceptible to hardware faults.

Experts at WDS found that 14 percent of all technical support calls for Android devices could be traced to a hardware fault.  In comparison 3.7 percent of RIM BlackBerry turned out to be hardware related. Only eight  percent for iPhone faults where connected to hardware and nine percent for Windows Phone 7 devices.

Craig Rich, chief marketing officer at WDS, said in a statement that Android has been instrumental in bringing smartphone technology into the mass-market. However the software's popularity is driving varying levels of hardware quality into the market. Android faults were more common on certain undisclosed brands, WDS found.

Common faults included keypad/button failures and microphone and battery issues, the firm said.
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Comments  

 
-22 #1 ChuvelxD 2011-06-27 14:38
And this is news to??? Everyone already knows Android's muddied hardware market is the OSs demise. They don't control what their OS is put on, so they cannot control the user experience. A lot of people have bad experience with Android b/c of lacking hardware. Well that, and the fact that it's a very sloppy OS with no control over it's apps. I mean, you have to get another 3rd party app to manage the apps from the Android market?
 
 
+23 #2 Xyllian 2011-06-27 14:55
Not shocking by any means, there are a lot of cheap crappy Androids that break down easily. A more interesting comparison would be iPhones vs. high end Androids such as HTC Desire HD, Samsung Galaxy S2 and so on.
 
 
+12 #3 ghelyar 2011-06-27 14:57
As a percentage, this is a meaningless statistic. A higher percentage of tech support calls being related to hardware faults could equally mean that there are fewer software faults.

That said, my Sony X10 will never have fully working multitouch because it was released with a hardware design fault. Just stick to HTC or Samsung and you'll probably be fine.

I find it hard to believe that the iPhone hardware faults are low though because the glass (front and unnecessary back glass) shatters as soon as you drop it from a couple of feet, etc. Almost every iPhone I've ever seen has had broken glass. Then there's the left handed antenna problems, etc too.
 
 
-2 #4 a1927 2011-06-27 15:39
Quoting ghelyar:
Almost every iPhone I've ever seen has had broken glass. Then there's the left handed antenna problems, etc too.

.
Left hand antenna problem is not a hardware problem, it is design problem. Since they won't RMA your phone because you complain about bad signal I am sure this is not considered as "hardware fault" by the study. Same for the broken glass too.
Those who mind antenna problem don't buy iPhone in the first place.
 
 
+8 #5 kanecvr 2011-06-27 15:54
It should. Somehow, apple manages to wrap sh!t into a pretty glittering package and say it is "mature technology" when in fact they do it to save manufacturing costs and increase profit.


Simple comparison:

- old iphone 3gs gorilla glass = history after second drop on hardwood floor.

- old Moto Droid (also gorilla glass) = still alive after countless drops, one off the roof of my car (i forgot it up there :D )
 
 
0 #6 Haberlandt 2011-06-27 18:02
Symbian FTW! :P
 
 
+5 #7 jeffkro 2011-06-27 18:15
Undisclosed, whats the point of the article. Give us some names and models.
 
 
+6 #8 jeffkro 2011-06-27 18:16
My next android will be droid charge. I can't imagine Samsung is one of the unreliable manufacturers.
 
 
+4 #9 greymouse 2011-06-27 20:06
As ghelyar said, it may mean Android users are more likely to fix software issues on their own without calling the helpdesk.
 
 
-1 #10 hellfire 2011-06-27 20:31
Quoting kanecvr:
Simple comparison:

- old iphone 3gs gorilla glass = history after second drop on hardwood floor.

- old Moto Droid (also gorilla glass) = still alive after countless drops, one off the roof of my car (i forgot it up there :D )


so, aparently, you need to call helpdesk to fix your hands. As crushing and droping your phone all the time is so retarded.
 

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