Senior Marketing VP Phil Schiller has apparently responded to a user complaint about scratches and chips experienced by iPhone 5 users.
In an email exchange with a user who complained about scuffs and scratches on his new black iPhone 5, Schiller said scuffs, marks and scratches on the new phone are quite natural, due to the phone’s build. Unlike the iPhone 4, the iPhone 5 relies on aluminium rather than stainless steel and scratch proof glass.
“Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal,” Schiller wrote.
So the iPhone 5 is basically a throwback to 2007 and the original iPhone, which was plagued by the same issues. Granted, aluminium won’t break like glass, but as far as minor cosmetic damage is concerned, the iPhone 5 seems to be a step in the wrong direction.
Oh well, at least users can carve some maps in the back.