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Friday, 18 May 2007 10:43

HP customer service lousy

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Says Russian Court, fined $720

Russian consumer organisation the Federation for Legal Help to Consumers has won a case against HP which claimed the company failed to fulfill its responsibilities related to device repair guarantee .

HP said that it does its best to provide efficient service support to its customers but admits that in some cases it takes more time to repair a device than initially planned.

The case was based on a complaint from Albina Kasenko who was waiting for repair which should have taken 20 days a year later.

When she got no joy from HP, she contacted the Federation for Legal Help to Consumers. The court said that HP should give her $720 and repair the computer in 30 days.

More here.
Last modified on Friday, 18 May 2007 10:54

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