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Twitter sucks at troll tackling

by on05 February 2015


Better at dwarf tossing

Twitter's chief executive has admitted that the social media site is pants at dealing with abuse reported by users.

Dick Costolo penned an internal memo, in which he said the company should be embarrassed by the way it handles abuse and that it must take stronger action in the future.

"We suck at dealing with abuse and trolls on the platform and we've sucked at it for years," he said. "It's no secret and the rest of the world talks about it every day.

"We lose core user after core user by not addressing simple trolling issues that they face every day.

"I'm frankly ashamed of how poorly we've dealt with this issue during my tenure as CEO. It's absurd. There's no excuse for it. I take full responsibility for not being more aggressive on this front. It's nobody else's fault but mine, and it's embarrassing."

"We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them... everybody on the leadership team knows this is vital."

Last modified on 05 February 2015
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