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Aussie Telstra admits unethical call center

by on08 October 2008

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Lying down under



Aussie telephone company, Telstra, has admitted that one of its call centers had been harassing and lying to people in order to convince them to switch to the phone company.

A spokesman has admitted some staff might have behaved unethically, following a barrage of new complaints and damaging claims made by former staff members. Punters had been contacted incessantly, sometimes many times a week,  by TSA Telco Group staff despite being on the Do Not Call register. When they got through, TSA staffers promised the moon on a spoon, often lying about lower prices, faster speeds and plans that did not exist.

The big idea was to get a sale and a commission from the punter and allowing for the ‘misunderstanding’ on the product to be cleared up later.
TSA, which pays its staff on a commission basis, is contracted by Telstra to try to win back customers who have switched to a new telco. Sales staff identify themselves as Telstra employees to prospective customers.

More than 100 additional people said they had also been burned by TSA, either by signing up to Telstra plans based on false promises or by having to deal with rude staff if they resisted the offers.


Last modified on 09 October 2008
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