Asus says it has started an internal review after reports that AMD Ryzen 7 9800X3D chips have died on its X870E and X870 boards.
The complaints are still easy to find on Reddit, with posters pointing the finger at Asus’s 800-series kit when Ryzen 9000 processors, especially the 9800X3D, stop working.
Asus has issued its first official statement, and it is leaning hard on BIOS updates while it investigates what is going on. The company tells anyone hit by the issue to get in touch with support.
The statement said: “We are aware of recent reports concerning AMD Ryzen 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review. Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards.”
“Customers who are affected or have concerns are encouraged to contact ASUS customer service for direct assistance. We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence,” the company said.
Asus is not the only board maker taking flak, with ASRock also catching heat for similar reports over the past few months. Since the launch of the 9800X3D, users have reported Ryzen 9000 CPUs failing on 800-series boards, with the X870E and X870 models mentioned most often.
The original report says its testing could not reproduce the fault, but it still flags user photos showing burn marks on sockets and a visible bulge on the underside of some CPUs.
No one has identified a root cause yet, and the story notes earlier reports of the Ryzen 7 7800X3D on an Asus 600-series board. At the time, SoC voltage was blamed, and vendors pushed BIOS updates meant to rein in higher voltages.
That leaves the usual mess of possibilities, including people still running older BIOS builds, or a separate fault on the board or CPU side. The report also claims the failure rate is lower than Troubled Chipzilla’s for its 13th- and 14th-gen parts, while noting that AMD warranty claims and board replacements have been moving quickly.
