Most popular is not
best
Customers are happier with searches that
are conducted by Yahoo, than they are with the more popular Google.
Data from the University of Michigan
American Consumer Satisfaction Index (ACSI) shows that Yahoo had seen
its customer satisfaction score rise 3.9 percent from a year ago to 79
out of 100 points, while Google's rating fell about 3.7 percent to 78
points.
According to Reuters, this means that
while Google remains the dominant Web search engine, Yahoo is offering a
better service. However it is probably being out marketed by
Google.
Yahoo seems to have benefited from the
relaunch of its site and the various improvements it has come up with,
the report said.
To the average user, Google is still the
same site it was three years ago, the report
said.
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