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Microsoft to recall Surface Pro 1, 2 and 3 chargers

by on20 January 2016

Set to announce free trade-in scheme on Friday

The folks in charge of manufacturing Microsoft’s A/C charging cable for the first three generations of its Surface Pro series apparently forgot to quality check for overheating issues.

Channelnomics Europe recently reported that the software giant will make an official statement on Friday at 6am Pacific Standard Time. Microsoft officials are expected to enact a “voluntary recall” of all AC power supplies on Surface Pro 1, Surface Pro 2 and Surface Pro 3 models sold before March 15, 2015 in the US and Canada and July 15, 2015 in other countries. The recall does not affect regular Surface (non-Pro) models.

According to the Microsoft statement, if the cords are "sharply or repeatedly bent... [or] tightly wrapped," they are prone to overheating could pose a fire hazard risk.

microsoft surface pro 3 charger

Pictured: Microsoft Surface Pro 3 AC power adapter (via

"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."

A new Microsoft replacement website will be going live on Friday, January 22nd, where customers can post a ticket and ask for a free AC charger replacement. Microsoft will also instruct customers on how to recycle their existing charger units in accordance with local regulations.

Microsoft’s Surface Pro was originally introduced in February 2013 in the US and May 2013 in Europe. The device featured Intel’s 22nm Ivy Bridge ULV processors. The Surface Pro 2 was released just eight short months later in October 2013 and featured Intel’s 22nm Haswell ULV processors. In rapid fire succession, the Surface Pro 3 was then released another eight months later in June 2014 and again featured Intel’s 22nm Haswell ULV lineup. Yet it wasn’t for another year and four months that the Surface Pro 4 eventually made its debut in October 2015. The device features Intel’s 14nm Skylake ULV lineup.

In October 2015, the company claimed it is selling roughly 500,000 units per month, according to sources from the related upstream supply chain.

Again, Microsoft’s recall only affects the first three generations of Pro series devices and only those sold before mid-March 2015 in the US and Canada and before mid-July 2015 elsewhere.

Last modified on 20 January 2016
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