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Microsoft removes HP printer software

by on20 December 2023


It should never have been there

Software King of the World Microsoft has released a new tool to remove HP printer software installed without user permission.

A few weeks ago, users noticed that Windows Update installed HP printer software even if they did not have HP printers or printers. Punters moaned that this update sometimes caused problems as it could rename their non-HP printers as HP printers, causing some printing features to be inaccessible. Microsoft has not disclosed the root cause of the issue.

The fix released by Microsoft requires users to download and run a dedicated troubleshooting tool available from Microsoft's support site.

Depending on whether you have the 32- or 64-bit version of an Arm or x86 version of Windows, there are four different versions of the troubleshooter. Vole will release an additional recommended troubleshooting tool 'in the coming weeks' that will fix the problem in Windows 11 upon a user's request without requiring the download of a separate tool."

Last modified on 20 December 2023
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