Intel acknowledged a small number of instability reports for these mobile processors. According to Intel, the symptoms reported, such as system hangs and crashes, stem from a broad range of potential software and hardware issues.

Chipzilla said that users experiencing issues to contact their system manufacturer for assistance.

Alderon Games shared statistics on crash rates for Raptor Lake and Raptor Lake Refresh Core i9 processors, noting that while mobile variants crash less frequently than desktop chips, the issue persists.

Founder Matthew Cassells stated that laptops crash in the same way as desktop parts under certain workloads. Cassells suggested that Intel might be downplaying the issues due to the costs related to BGA rework and potential harm to OEMs and partners.

The Raptor Lake and Raptor Lake Refresh HX series share similar die configurations with desktop counterparts, leading to speculation that some HX-series SKUs might suffer the same fate.

However, Intel disputes this, citing stricter TDP guidelines for mobile chips. Despite months of investigation, Intel has not pinpointed the exact cause of the instability.

Consumers have received stopgap solutions, such as using a toned-down power profile.

The instability issues have dented Intel's reputation, especially with the upcoming launch of Intel's Core Ultra 200 (Arrow Lake) and AMD's Ryzen 9000 (Granite Ridge) processors.