Meta's president of global affairs, Nick Clegg, told hacks and hackettes that the company's moderation "error rates are still too high" and pledged to "improve the precision and accuracy with which we act on our rules."
"We know that when enforcing our policies, our error rates are still too high, which gets in the way of the free expression that we set out to enable," Clegg said during a press call.
"Too often, harmless content gets taken down or restricted, and too many people get penalised unfairly."
He said the company regrets aggressively removing posts about the COVID-19 pandemic. CEO Mark Zuckerberg recently told the Republican-led House Judiciary Committee that pressure from the Biden administration influenced the decision.
"We had very stringent rules removing huge volumes of content through the pandemic," Clegg said.
"No one during the pandemic knew how the pandemic was going to unfold, so this is wisdom in hindsight. But with that hindsight, we feel that we overdid it a bit. We're acutely aware because users rightly raised their voices and complained that we sometimes over-enforce and make mistakes and remove or restrict innocuous or innocent content."
All this is news to me as no one I have ever complained about has been blocked, and Facebook continues to serve up racist and fake history sites, which it insists I want to see. My “friends” have been put in Facebook jail after Meta’s AI failed to read their posts correctly.