Published in Network

BT releases new 5G plans

by on08 November 2019


Halo, how are you? Can you tell me your name?

Customers of UK ISP BT (EE) can from today adopt the provider’s new converged “Halo” and “No Limits” plans, which brings together its 5G mobile and fixed-line home broadband (FTTC, FTTP, G.fast) networks.

Existing 5G customers with BT Plus plans will be automatically upgraded to benefit from Halo.

Halo builds on what BT Plus started a couple of years ago. BT Plus is essentially a premium package that adds the operator’s Complete Wi-Fi Guarantee, dedicated UK and Ireland based customer support (this will soon become standard for all) and their “Keep Connected Promise”. So if your fixed-line broadband goes down then they’ll send a mini 4G Hub with unlimited data until it’s back up.

On top of the above BT Plus also included benefits for BT Mobile customers, such as double data across all mobiles on the Plus account, the fastest 4G networks speeds available (no speed capping) and it will enable unlimited data across all your phones when the fixed-line broadband goes down. Ideally the ISP intended for BT Plus to be used by those who took both their fixed broadband and mobile plans.

Halo goes further than BT Plus, not least by allowing customers to optionally benefit (No Limits Plan) from the same unlimited data - not only during faults - and calls allowances both on mobile and at home (fixed broadband). On top of that you’ll also get enhanced support from their new team of 900+ Home Tech Experts to help people with digital tech in the home, as well as support in the workplace.

Last modified on 08 November 2019
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