The consumer outfit said that Tesla buyers are more likely to be satisfied with their car than customers of any other brand… but “many customers reported problems with the Model 3, including loose body trim and glass defects.
Jake Fisher, senior director of automotive testing at Consumer Reports said that consumers expect their cars to last. That's why reliability is so important.
Tesla pointed to its overall customer satisfaction rating from Consumer Reports and said it has corrected many of the problems found in the survey.
"We take feedback from our customers very seriously and quickly implement improvements any time we hear about issues", said the company statement.
It said the survey was conducted from July through September, "so the vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data".
Last May, the product testing website did not give the Model 3 a recommendation due to issues with braking but reversed its decision after Tesla released a firmware update improving the car's breaking distance by 20 feet.